* In product paid and delivered there are no partial or total returns, however the customer may demand composure in the following cases:

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* In case the shipment is damaged or  If there is partial or total theft of the merchandise, the exchange will be made for another product equal to the one the customer bought, applying the shipping insurance that FedEx or DHL provides, this may take 10 to 15 more business days to apply for refund times for part of the shipping company and the re-manufacture of the products that have been purchased.  

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* There are no returns for poor measurement by the customer, however, if it is possible to adjust the rings two sizes ascending or descending, as long as they do not contain inlays on the arm of the ring. Pavé pieces, engagement rings, wedding rings, churumbelas and some rings from the Bestiary Nh, Nh Jewelry reserves the right to analyze the viability of said adjustment due to engineering and product design issues. If the adjusted size exceeds this range, the change will be made for another model. Both cases will have an extra cost. For the complete exchange of a new part of the same model  for one of the correct size, the old one will be used to recycle the metal and use it on the new one. The client will pay for the labor resulting from this maneuver, new processes, finishes, 3d printing, etc., and all corresponding shipments, discounting from the price only the value equivalent to the weight of the piece, Nh Jewelry will be the one who establishes the price in based on the value of the metal to be traded in the local market within the  Mexican republic.  Each ring has a different price for being exclusive and unique designs between each of them.

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* In the event that there are imponderable production times, the total or partial reimbursement time, by us  It is 60 calendar days from the purchase of the product, however the customer can demand a refund after 30 calendar days by the means purchased, PayPal or Mercado Pago.

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* These policies apply to the product in store and all quotes and invoices of special manufacture.  

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* Shipments can occur from 10 to 15 business days but the receipt of the products may have 1 to 8 more calendar days by order of the selected shipping company and / or force majeure such as COVID-19.

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* For products with diamonds and / or any type of precious or semi-precious inlay and enamel,  Delivery times can be extended to 20 to 25 business days to process the shipment, due to the characteristics of the part to be manufactured.  

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* Shipping guidelines will be processed 2 calendar days before the part is finished producing and shipping times may take up to 10 more business days depending on the destination of the package.   

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* The manufacturing and shipping days will be counted from the first day the payment is registered in the PayPal and Mercado Pago collection channels, the times it takes to credit the payments within the platforms and; credit cards, debit cards, transfers, cash deposits in a bank branch or convenience stores or others, will not be taken into account as part of the time to manufacture and ship the product.  

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* At no time will you be required to provide banking information of any kind, by us, other than in the PayPal and Mercado Pago payment portals.  

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* In the event that there are imponderables of production, the total or partial reimbursement time is 60 calendar days from the purchase of the product.  However, the client has every right to rely on our collection tools; PayPal and Mercado Pago, who will intervene in case of any controversy. Nh Jewelry, its suppliers and some manufacturing processes are not unrelated to the current world situation, so there may be delays, but the product will always be delivered.

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* The months without interest offered, may be subject to minimum purchase to be able to apply them.  

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* Coupons are applied to the lowest priced item in the order and are limited to being used only once per order.  

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* At the time of buying with us we understand that you agree with all of the above.

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Terms and Conditions

(1) Citibanamex: 10% discount on purchases from MSI
Good End Offer: Promotion for Citibanamex Credit Card customers. Registration of the 1st. to November 20, 2020. Participation from November 9 to 20, 2020. Check the bases of the Promotion at citibanamex.com/buenfin AVERAGE CAT for Citibanamex Gold 77.0% WITHOUT VAT. Informative. Calculated on July 30, 2020. Offer validity: From November 9 to 20, 2020. Annual weighted average interest rate 55.25%. Annual commission $ 1,087 WITHOUT VAT. Variable rate. Annual interest rate 0% for months without interest. Citibanamex Credit Cards are products offered by Tarjeta Banamex SA. de CV., SOFOM., ER., member of Grupo Financiero Banamex. Contracting requirements, commissions and conditions of use at www.citibanamex.com The quality and prices of products and services offered are the responsibility of their respective suppliers.
(2) BBVA: Buy today and start paying in March 2021 at 3 MSI + Double BBVA Points
Promotion valid from November 9 to 20, 2020. To obtain the Good End promotion; "Buy today, get BBVA Double Points and pay until March 2021 for 3 months without interest", make purchases in a single exhibition at any store in the Mexican Republic for a minimum amount of $ 2,000.00 (two thousand pesos 00/100 MN), when paying with physical BBVA credit card, participating digital and sticker, except for monthly purchases without interest granted by the merchant. Consult terms and conditions of participating cards, mechanics of the Good End promotion and CAT Months without Interest at: https://bancadigital.bbva.mx/buenfin/ BBVA Bancomer, SA Institución de Banca Múltiple, Grupo Financiero BBVA Bancomer is not done responsible for the quality, brand and prices, as well as the discounts, coupons and other promotions offered by the supplier, so the contractual relationship is only between the customer who acquires and the supplier who offers them. More information at: 55 5226 2663.
(3) Santander : 20% discount on online purchases with a Santander digital card
Valid from November 9 to 20, 2020. To obtain the 20% discount it is necessary to activate the campaign through Super Wallet from November 9 to 20, 2020. Applies only to purchases with a Digital Card accumulated with a single payment or MSI with a minimum amount of $ 5,000. The bonus is operated by Santander and will be reflected in the account statement. Santander American Express cards or corporate cards do not participate. Restrictions apply. See terms and conditions from November 9 at rewards.santander.com.mx
(4) Banorte: 15% discount on purchases from MSI
Banorte Credit Cards participate except Basic, Easy, Fleet, Business and La Comer. Valid from November 9 to 20, 2020. The bonus is operated by Banco Mercantil del Norte, SA, Institución de Banca Múltiple, Grupo Financiero Banorte. Minimum purchase to obtain the bonus $ 6,500 pesos. The maximum bonus per client and per ticket is $ 2,500 pesos and will be reflected in your account no later than January 15, 2021. Maximum date to request clarifications January 29, 2021. To obtain the benefit of the bonus, the account you must remain current on your payments during the term of the promotion. For any clarification it is necessary that the proof of purchase comes with the legend of one-time purchase. The bonus is made directly on the account balance and does not represent a direct reduction to the minimum payment required for the period. Restrictions apply.
(5) HSBC: 15% Bonus on purchases from 12MSI
* CAT Months Without Interest 0% Without VAT. Informative. Annual Fixed Rate.
Promotion valid on purchases made with the holder HSBC Credit Card and its additions from November 9 to 20, 2020. To participate, the holder customer must register their holder HSBC Credit Card, email and mobile number at www.hsbc .com.mx / buenfin no later than November 20, 2020. It will only be necessary to register an HSBC Credit Card and automatically all the Cards in which the client is the holder and their additional ones will be registered. The 15% discount applies only to purchases made from 12 Months without Interest for a minimum purchase amount of $ 5,000 MN at participating merchants. The bonus will be reflected in the account statement for the month of December 2020 or January 2021 depending on the cut-off date of the HSBC Credit Card. Maximum amount of bonus per HSBC customer $ 2,500 MN Only for the HSBC 2Now Credit Card the bonus will be made directly on the HSBC 2Now balance. Check the list of participating businesses at www.hsbc.com.mx/buenfin. Terms and conditions of purchases apply to Months without Interest, which you can consult directly at each establishment. The client must be an active user of the HSBC Control Total App with the registration of at least one HSBC Credit Card holder no later than November 20, 2020 and be up to date with the payment of the HSBC Credit Cards and they do not have locks. The customer will be able to download the HSBC Total Control App in their application store (Google Play Store or App Store). To register HSBC Credit Cards in the application, the customer can consult the user guide, frequently asked questions, features and benefits of the HSBC Control Total app at: www.hsbc.com.mx/controltotal. It does not apply to Credit Cards HSBC Option, Basic HSBC, HSBC Access, HSBC Fusion or business cards. HSBC reserves the right to limit or prohibit participation in this promotion, to any person, in case of presuming the existence of fraud or alteration in the mechanics of the promotion, or if the participant does not fully comply with the requirements participation established in these rules. Purchases that present a reverse or return to the HSBC Credit Card, claimed purchases or the object of any clarification before the institution, accumulated purchases to reach the minimum amount of the promotion ($ 5,000 MN) do not participate. Promotions of Balance in installments, transfer of balance from other banks, cash withdrawals, or purchases made in money markets, betting, gambling or casinos.

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